Recent Posts

Digitalization without losing Personalization

With the on-going advancements in different industries today, clients’ expectations may continuously increase. The exciting promises of digitalization have already started due to the advancements in technology, data gathering, product offerings and analytics. These will soon allow marketers and customers to experience a different kind of experiences across channels, moments, and engagement stages. This is […]

Redefining Queueing Experience

As the environment changes due to the Covid-19 pandemic situation, businesses and organizations need to adapt to the new normal. Established business practices were overruled by government guidance, policies, and regulations; and these major changes had fundamental impacts on organizational culture and practices, business operations, and customer experiences.   For service providers who remain open, […]